Terms and Conditions

 Last Updated: 04/11/2025 

Welcome to Vytalise. These Terms and Conditions (“Terms”) govern your use of our website, www.vytalise.co.uk (“Site”), and any related services we provide. By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully. Shape 

1. About Us 

We are Vytalise, a brand of Vytahealth Limited. 

Our registered office is 3 Maclaren House, Skerne Road, Driffield, YO25 6PN, UK. 

Our company number is 10372543 and our VAT number is  GB257335493
 

2. About You 

  • Please make sure that the details that you provide to us about yourself are complete and accurate.
  • Unless you tell us otherwise, we will assume that you are purchasing the products or services for your own use. If you are purchasing on behalf of someone else, please be aware that our agreement will still be with you and you will be responsible for complying with the obligations set out in these terms and conditions, including payment obligations.
  • We sell products for personal use only. If you intend to buy in connection with Trade, please contact us regards a trade account
  •  To use our Site and make purchases, you must be at least 18 years old, provide accurate and complete information when creating an account or placing an order and agree to comply with these Terms and all applicable UK laws and regulations. 

3. Account Registration 

When you create an account with Vytalise, you agree to: 

  • Keep your login details confidential.
  • Be responsible for all activity under your account.
  • Notify us immediately if you suspect unauthorised use of your account.
  • We reserve the right to suspend or terminate any account that violates these Terms.
  • You must use our website only for lawful purposes and in a way which does not infringe anyone else’s rights or restrict or inhibit their use and enjoyment of the website.
  • You must not make commercial use of or publish any content displayed on our website without our prior authorisation.
  • Some content has been published on our website with the permission of third party copyright owners. All rights in this content are reserved and permission to copy it must be requested from the relevant copyright owners (the sources are indicated alongside the content).
  • Our website may contain links to other websites. Please be aware that we are not responsible for third party websites and can take no responsibility for their content or availability or how they might use your personal data. Please review the terms and privacy notices on any third party website that you visit.
     

4. Products and Orders 

  • All product descriptions and prices are subject to change without notice. 
  • We make every effort to display products accurately, but colours and details may vary slightly.
  • Your order constitutes an offer to purchase goods from us.
  • We reserve the right to refuse or cancel any order, including where product availability, pricing, or payment issues arise. 

5. Pricing and Payment 

  • All prices are displayed in GBP (£) and include VAT (where applicable).
  • Payment must be made at the time of purchase via our secure payment gateway.
  • We accept major credit/debit cards and other payment methods as listed at checkout.
  • You agree that you are authorised to use the payment method provided.
  • We take all reasonable care to ensure that the price of the products and services indicated to you is correct. If we identify an error then we may decline to accept your order, in which case you will be entitled to submit a further order at the correct price. 

6. Shipping and Delivery 

  • Shipping times and costs are displayed at checkout.
  • Delivery dates are estimates only and not guaranteed.
  • Risk of loss or damage passes to you upon delivery.
  • You must ensure that someone is at home on the delivery date to accept delivery. Our carrier may leave the product or postage bag with anybody who is present at the address you have given us for delivery.
  • If you are aware that nobody is going to be at home you may be able to make alternative arrangements with our carrier, for example a safe place where the product or postage bag can be left or a neighbour who will accept delivery. In this case, our carrier’s delivery of the product or postage bag to the safe place or the neighbour’s address will complete our delivery obligations.
  • The product becomes your property and responsibility from the point at which it is delivered to your address (or to a safe place you have chosen for delivery or another person you have asked us to deliver it to instead of you).
  • If our carrier is unable to make delivery then, depending on the carrier used, the carrier may attempt re-delivery on one or more occasions, take the product or postage bag to a collection point or return the product or postage bag to us. 

7. Returns and Refunds 

Please refer to our Returns Policy for details on returning items and requesting refunds. 
We comply with the UK Consumer Contracts Regulations 2013, which grant you a 14-day cooling-off period for most online purchases. 

8. User Data and Privacy 

Your privacy is important to us. 
We collect and process personal data in accordance with our Privacy Policy, which explains how we handle your data, including account information, payment details, and browsing activity. 

By using our Site, you consent to the collection and use of your data as described in the Privacy Policy. 

9. Intellectual Property 

All content on this Site—including text, graphics, logos, images, and software—is owned or licensed by Vytalise and protected under UK and international intellectual property laws. 
You may not copy, reproduce, or distribute any part of the Site without our written consent. 

10. Prohibited Uses 

You agree not to use the Site to: 

  • Violate any applicable law or regulation.
  • Infringe on the rights of others.
  • Upload harmful, offensive, or unlawful content.
  • Attempt to gain unauthorised access to our systems or data. 

11. Limitation of Liability 

To the fullest extent permitted by law, Vytalise and its affiliates will not be liable for any: 

  • Indirect or consequential losses;
  • Loss of data, revenue, or profits;
  • Damages arising from your use or inability to use the Site or our products. 

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law. 

12. Indemnification 

You agree to indemnify and hold harmless Vytalise from any claims, damages, or expenses (including legal fees) arising from your use of the Site or violation of these Terms. 

13. Termination 

We reserve the right to suspend or terminate your account or access to the Site at our discretion, without notice, if you breach these Terms. 

14. Changes to These Terms 

We may update these Terms from time to time. The revised version will be effective as of the “Last Updated” date above. Continued use of the Site after changes means you accept the updated Terms. 

15. Governing Law 

These Terms are governed by and construed in accordance with the laws of England and Wales. 
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

16. Contact Us 

If you have any questions about these Terms, please contact us at:  
Email: contact@vytalise.co.uk 

Address: 3 Maclaren House, Skerne Road, Driffield, YO25 6PN, UK.